Date: 06-10-2026
Introduction
When purchasing products from WeightWorld, consumers are protected by applicable consumer protection laws as well as our customer service policies. We are committed to providing clear product information, fair purchasing terms, and a transparent return process.
Customers have the right to receive products that match the description provided on our website and to seek assistance if an item arrives damaged, defective, or incorrect. This page outlines the key consumer rights and policies that apply when shopping on our website.
1. Supplier / Agent
For the purposes of this Consumer Rights Policy, the supplier and contracting entity for all products purchased through this website is Comfort Click Ltd, trading under the brand name WeightWorld (the website, hereinafter referred to as the “Company”, “Supplier”, “we”, “our”, or “us”).
The Company is duly incorporated and registered in the United Kingdom and operates from its principal business address at Unit 8, Sevenoaks Enterprise Centre, Bat & Ball Road, Sevenoaks, Kent, TN14 5LJ, England.
The Company acts as the primary supplier responsible for the marketing, sale, and distribution of products offered through this website.
All purchases made through this website constitute a legally binding agreement between the customer and the Company. In its capacity as the supplier, the Company is responsible for ensuring that all products supplied comply with applicable consumer protection, product safety, and quality standards in accordance with all relevant federal and state laws and regulations of the United States.
The Company shall handle and respond to any enquiries, claims, or communications relating to consumer rights, product quality, defects, returns, or orders in a timely and commercially reasonable manner. Customers may contact the Company using the customer support details provided on this website for any such matters.
2. Key Consumer Rights & Policies
a) Returns & Refunds
If a product you receive is damaged, defective, incorrect, or does not match the product description, you may request a replacement or a refund by contacting our customer support team.
b) Return Window
Return requests must be initiated within 7 days of receiving the product. Requests submitted after this period may not be eligible for return or refund unless otherwise required under applicable consumer protection laws.
c) Condition of Items
Returned products must be unused, unopened, and in their original condition, including any seals, labels, and original packaging where applicable.
d) Accurate Product Information
Customers have the right to receive clear, accurate, and honest product information. We aim to provide detailed descriptions of our products, including ingredients, usage instructions, and important notices to help customers make informed purchasing decisions.
e) Return Process
To initiate a return or refund request, customers should contact our customer support team with their order details. Once the request is reviewed, we will provide instructions on how to return the item and proceed with the refund or replacement, where applicable.
f) Non-Returnable Items
For health and safety reasons, certain products may not be eligible for return, including items that have been opened, used, or tampered with after delivery, unless the product is defective or incorrectly supplied.
Customer Support
If an issue cannot be resolved through the standard return process, our customer support team will review the matter and work toward a fair resolution in accordance with our policies and applicable consumer protection laws.
3. Shipping And Delivery
Shipping options, applicable delivery charges, and estimated delivery timelines will be displayed during the checkout process before an order is confirmed on the website operated by Comfort Click Ltd, trading as WeightWorld.
Orders may be dispatched via reputable domestic or international courier services, including United Parcel Service and other recognised delivery partners engaged by the Company. Delivery timelines may vary depending on the destination within the United States and the shipping method selected at checkout.
Any delivery estimates provided are for informational purposes only and do not constitute a guaranteed delivery date.
Customers are responsible for ensuring that the shipping information provided at the time of purchase is accurate and complete. The Company shall not be held liable for delays or delivery failures resulting from circumstances beyond its reasonable control, including but not limited to customs procedures, courier delays, or incorrect address details provided by the customer.
4. Payment Methods
The website operated by Comfort Click Ltd, trading as WeightWorld, accepts a range of secure payment methods to facilitate a convenient checkout process for customers.
Accepted payment options may include major debit and credit cards such as Visa, Visa Electron, American Express, Maestro, and MasterCard, as well as other payment methods supported by authorised payment processors.
The Company may also offer alternative payment solutions through Klarna, which may include express checkout, deferred payment options, or instalment-based payment plans. Any such services are subject to Klarna’s applicable terms, eligibility requirements, and approval procedures.
5. Order Cancellation and Returns
Customers may request to cancel or return an order by contacting the customer support team of Comfort Click Ltd, trading as WeightWorld.
Return requests must generally be made within seven (7) days of receiving the product, provided the item remains unused, unopened, and in its original packaging.
Customers must obtain return instructions before sending back any item. Return shipping costs may apply unless the product is defective or incorrectly supplied. Shipping charges may not be refundable, and refunds will be processed after the returned item has been received and inspected.
This policy does not limit any rights available under applicable consumer protection laws in the United States.
6. Product Information and Consumer Protection
The Company aims to ensure that product descriptions, pricing, and marketing information on the website are accurate and up to date.
Products sold, including dietary supplements, are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any disease unless permitted by law.
Customers should consult a healthcare professional before using dietary supplements, especially if they have a medical condition, are pregnant or nursing, or are taking prescription medication.
Customers who receive a damaged, defective, or incorrect product should contact customer support for assistance.
7. Consumer Health Data Rights
Certain privacy laws in the United States provide consumers with rights regarding the collection and use of consumer health data. These rights may include access to, correction or deletion of personal health data, and the ability to withdraw consent for its use.
Customers may exercise these rights by contacting the Company’s support or privacy team through the contact details provided on the website. Requests will be handled in accordance with applicable privacy laws.